As part of Para Awareness Week 2021, we asked customers of Para Transpo to answer a short survey. Here are the results.
First we asked: Do you feel that ParaTranspo has been taking adequate precautions to protect Para customers and staff from COVID?
About half (51%) answered “no” to this question.
Alt textQuestion one: Do you feel that ParaTranspo has been taking adequate precautions to protect Para customers and staff from COVID?There is a pie chart with two halves - one says 51% of respondents answered “no”; 48% answered “yes”. |
Next we asked, If not, what concerns do you have?
Alt textQuestion two: If not, what concerns do you have?There is a bar graph with five vertical bars. The top bar indicates that 54% of respondents chose the answer “operators not wearing masks or wearing masks inappropriately”The next bar indicates that 50% of respondents chose “use of taxis instead of Para buses”The next bar indicates that 45% of respondents chose “overcrowding in Para buses”The next bar indicates that 31% of respondents were willing to add “other” (see below)The final bar indicates that 22% of respondents chose “too much face-to-face time with operators such as when they have to write down numbers for payment”NOTE that respondents could choose multiple options so answers do not add up to 100% |
Some respondents wrote in additional concerns:
- Interactions between drivers of Para Transpo and OC Transpo drivers; there shouldn't be any cross action between OC drivers and para transpo drivers right now
- Vaccinate the drivers/operators
- Bus/taxi cleanliness
- Lack of cleaning of stuff like shoulder belts
- Bus is always dirty
- At one point during the pandemic no distancing at all. Shared the backseat of a taxi with two others. This has since been rectified thankfully
We are curious, what would customers of Para Transpo do more of if service improves?
Alt textQuestion three: If Para Transpo services were improved, what would you do more of?Here is another bar graph with six vertical bars.The top bar indicates that 58% of respondents chose “social life and visit friends and family more”The next bar indicates that 50% of respondents would choose “visit a wider range of locations, like parks (Gatineau)”The next bar indicates that 33% of respondents would choose “more exercise”The next bar indicates that 20% are willing to write in further responses (see below)The next bar indicates that 16% would choose “employment”The final bar indicates that 16% would choose “school/education”NOTE that respondents could choose multiple options so answers do not add up to 100% |
Some people wrote that they would do other things:
- Pick up my medication go to the laundromat get my own groceries pick up some already made food that I just need to have microwave for free
- There would be so many opportunities that open up. I’d love to do more things on the spur of the moment.
- Non-urgent medical appointments like getting blood tests or x-rays
- Not take my electric wheelchair over 5 hours in one day just to get to and from an appointment yes totally by electric wheelchair to and from an appointment more than across the downtown core
We wanted to end the survey on a positive note so we asked people “If Para Transpo received a significant, permanent increase in its budget, what would you like them to spend the money on to improve service? (What should their priorities be?)”
Alt textQuestion four: If Para Transpo received a significant, permanent increase in its budget, what would you like them to spend the money on to improve service? (What should their priorities be?)Here is a chart of seven stacked columns.The first one asks about “expanding hours” - 13 respondents indicated it was VERY important, 4 said “somewhat important” and 1 said “not a priority”The second column asks about “expanding where customers can take ParaTranspo” - 13 respondents indicated it was VERY important, 7 said “somewhat important” and 1 said “not a priority”The third column asks about “buying new buses” - 11 respondents indicated it was VERY important, 7 said “somewhat important” and no-one said “not a priority”The fourth column asks about “hiring more staff” - 11 respondents indicated it was VERY important, 5 said “somewhat important” and no-one said “not a priority”The fifth column asks about “improving technology” - 10 respondents indicated it was VERY important, 6 said “somewhat important” and no-one said “not a priority”The sixth column asks about “reducing fares” - 7 respondents indicated it was VERY important, 8 said “somewhat important” and 2 said “not a priority”The last column asks about “more comfortable buses” - 3 respondents indicated it was VERY important, 8 said “somewhat important” and 7 said “not a priority” |
This survey gives a quick overview of what customers of Para Transpo are worried about (COVID and cleanliness of the buses) and what priorities they would like to see in the future.
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